CNH Industrial

Service Technical Writer

Location US-PA-New Holland | US-WI-Racine
ID
2021-16616
Category
Communications
Position Type
Full-time

Overview

Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector.

 

The Service Technical Writer will assist with the design and development of comprehensive and accurate Standard Repair Times (SRT) to meet CNHi's worldwide dealers and customers' needs.  This position is a project team member for new and significant updates for timesheets and has a thorough knowledge of CNHi equipment, organization, and processes.  SRT activity includes but is not limited to the timing of processes, creation and editing of timesheets, sharing information with Warranty and Technical Support counterparts, and aiding CNHi dealers with finding and using the correct codes.

Responsibilities

Participate in team planning activities by developing estimated hours and resource requirements to ensure completion of projects as scheduled.

Assist in the development of SRT information including, but not limited to timesheets and actual repair times. Timesheets are to be completed by dates given by the platforms to meet GPD requirements. 

Assist in developing and authoring timesheets for our global markets to communicate the repair schedules for CNHi products effectively.

Assist in the production of timesheet information that conforms to CNHi procedures. Timesheets must be accurate to decrease warranty cost and risk of litigation.

Ensure timesheets meet requirements by complying with all current standards and company policies concerning service and documentation. Create rolled-up codes to enable dealers to enter their Warranty claims in an expedient fashion.  

Keep informed of product launch team objectives to assure individual assignments are aligned with product launch plans, so SRT requirements are fulfilled.

Work with Technical Authors to align Service Manual procedures with the SRTs.  Attend alignment meetings and communicate regularly with Technical Author to achieve alignment in a timely manner. 

Qualifications

Associates degree with 2+ years of experience in mechanical, electrical, and hydraulics with mobile equipment

OR High School degree with 4+ years of experience in mechanical, electrical, and hydraulics with mobile equipment

 

Preferred Qualifications:

Knowledge of product design and functionality

Technical and functional understanding of subsystems that contribute to the performance of agricultural and construction equipment

Technical writing experience preferred

2+ years of mechanical work experience with agricultural or industrial machinery.

BS/BT degree in Electrical Engineering, Technology, Agricultural or related degree (Preferred not required).

EEO

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here

 

CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

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