CNH Industrial

Customer Management - Technical Project Manager

Location US-IL-Burr Ridge | US-PA-New Holland
ID
2021-16649
Category
Project Management
Position Type
Full-time

Overview

Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Parts & Service, is a major international force in its specific sector. FPT Industrial specializes in the design, production and sale of propulsion and transmission systems for on- and off-road trucks and commercial vehicles, as well as engines for marine application and power generation. The sector employs some 8,000 people worldwide at 10 plants and 6 R&D centers; the existence of a distribution network of more than 100 dealers and 1300 service points ensures FPT Industrial presence in around 100 countries. With an extensive product portfolio (5 engine families ranging in output from 50 hp to 900 hp and transmissions with maximum torque from 300 to 4100 Nm) and a strong emphasis on research and development, FPT Industrial is one of the world's leading producers of powertrains for industrial application.

Responsibilities

The Customer Management-Technical Project Manager is a role within FPT Industrial and reports to the Head of Customer Management. The successful candidate will manage customer application and integration management projects, leading cross-functional teams focused on new development, cost reduction and product improvement.

***This position can be based in any of CNH's following locations: New Holland, PA; Burr Ridge, IL; or Racine, WI.  Remote candidates will also be considered for this position.

 

Responsibilities:

  • Accountable for translation of voice of customer (VoC) requests to technical requirements for powertrain performance, applications, and durability.
  • Drives overall customer satisfaction and brand perception by quantification of changes to be made and processes to be implemented to improve and build a positive FPT brand in North America.
  • Project Manager for North America non-captive business, responsible for scope definition, quality, cost, and timing commitments, driving progress from initial customer inquiries to post production.
  • Direct link to FPT European Sales Groups and Product Engineering contacts for immediate issue resolution.
  • Organizes, supports, and manages resources for onsite customer visits revolving around sales, validation, sign off, and project management.
  • Hosts customer open points weekly meetings providing technical and commercial guidance, driving accountability to provide solutions to questions and issues supporting engineering colleagues.

Qualifications

Qualifications:

  • Bachelor's Degree in Engineering, Technology or similar.
  • Minimum 6 years of professional experience in Applications Engineering, Integration Engineering, Industrial Project Management, or similar.

The preferred candidate will have:

  • MBA, M.S. Engineering, or equivalent preferred.
  • Advanced Project Management skills, PMP certification a plus.
  • Keen analytical and problem solving skills.
  • Previous experience in engines industry desired (diesel engines preferred).
  • Ability to travel 50%

EEO

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here

 

CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

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