CNH Industrial

UX/UI Digital Experience Specialist - Construction Equipment

Location US
ID
2021-16684
Category
Product Development
Position Type
Full-time

Overview

Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector.

 

The Construction Equipment Digital team is seeking a creative, talented, and self-directed UX/UI Digital Experience Specialist to help design our digital innovative solutions and increase customer satisfaction through a top-class digital experience on our mobile-first and desktop touchpoints.  Our ideal candidate will have a strong UX/UI digital and product background, with demonstrated experience leading solution design. You must be able to thrive and succeed in a fast-paced environment. You will be responsible gathering requirements and mapping the digital journey for dealers and end customers. You will be responsible for managing complex projects, translating requirements into functional specifications, and supporting the successful delivery of programs in a timely manner.

Responsibilities

  • Lead complex and challenging design of customer facing web/app/chatbot technologies in the construction business for all types of construction equipment customers (general construction, road building, landscaping, etc.)
  • Verify and optimize the customer digital journey - identifying UX problems - and propose mitigations and improvements
  • Develop customer-centric research as needed
  • Design the UI architecture, information architecture and interaction flows
  • Interact with internal departments to translate business objectives into the best possible user experience
  • Support testing, analyze data and develop improvement plans
  • Continuous benchmarking of competitors digital solutions
  • Create and publish internal monthly newsletter

Qualifications

Required Qualifications:

  • Bachelor’s degree in Business, Marketing, Engineering or related discipline 
  • 5+ years of related experience
  • Experience in leading the design of complex applications from the ground up that have been successfully delivered to customers
  • Experience managing projects in a matrix environment, building sustainable processes, and coordinating release schedules.
  • Agile project management experience
  • Understanding of data visualization (tables, dashboards and maps)
  • Knowledge of accessibility rules and techniques
  • Ability to work autonomously and influence others
  • Ability to communicate with technical and non-technical stakeholders clearly and concisely across all levels of the organization.

Preferred Qualifications:

  • Experience in the construction industry
  • Experience in precision construction
  • Agile certification

EEO

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here

 

CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

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