CNH Industrial

Connectivity Launch Product Specialist

Location US-IL-Burr Ridge
ID
2021-16686
Category
Engineering
Position Type
Full-time

Overview

Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector.

 

Supporting our global presence CNH Industrial has developed external portals for both our customers and dealers. These portals are the interface to the CNHi backend which allow us to sell our data subscriptions, manage expirations, and deliver a seamless customer experience. Part of the seamless experience requires an end to end view with focus on unique and common country requirements for these systems. Billing, currencies, and data privacy issues are some of the variables that require attention to make our systems dependable and reliable. CHNi is looking for a Connectivity Launch Product Specialist to aid in our success with these systems for all country launches on a global level. These systems span across both our Ag and CE segments within the company with many opportunities for feature and process enhancement.

Responsibilities

  • Work with cross functional vehicle platforms to educate on requirements prior to launch.
  • Understand and track readiness of multiple components of a connected vehicle necessary for a successful launch (CRM, Dealer & Customer Portals, Data Storage & Regulation, etc.)
  • Host and coordinate requirement reviews alongside region PS&T stakeholders to ensure the customer voice is heard
  • Participate in planning and technical reviews of new features or gaps needed for regional launches and stay current with project progress.
  • Host frequent readiness update calls with regional stakeholders and communicate across internal teams and stakeholders
  • Understand and highlight at risk launches
  • Strategic feature road mapping and coordination with product management
  • Ensure correct Billing structure for each county (Agriculture and Construction)
  • Own new technical solutions for company billing process
  • Submit requests for new features through the proper CRB process
  • Aid product management in prioritizing and understand new feature request
  • Represent the Country Rollout issues during “Problem Review Boards”
  • Support the setup, procedures, and escalations during validation
  • Help escalate and resolve issues as needed to ensure smooth product launch
  • Provide insight into best practices (e.g. other outside experience, lessons learned, non-reversible corrective actions etc.)
  • Assist in identifying root-cause, systemic issues impeding the organization
  • Work with the Product Marketing and Regional Program Managers to help identify key stakeholders
  • Ability to manage multiple different regions and subregions rollout schedules.
  • Flexibility to work across multiple time zones and stakeholders.

Qualifications

Required Qualifications:

  • Bachelor’s Degree in Engineering, Project Management, Business Administration, or related discipline.
  • 5+ years in product development
  • Microsoft Project, or equivalent project planning software platform
  • Experience managing several projects simultaneously
  • Experience working with cross cultural teams and regions
  • Strong leadership and communication skills with ability to present across multiple levels of the organization
  • Strong conflict resolution and change management principles and practices

Preferred Qualifications:

 

  • Familiarity with the CNH Industrial product line and backend systems
  • Experience working with Scrum and SAFe frameworks
  • The ability to travel

EEO

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here

 

CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

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