Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector.
The Technical Support Specialist is a vital team member within the Technical Support organization (TS). These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians as well as to the CNH Industrial Field Service people; Help improve reliability and serviceability of CNH Industrial products; Author and maintain service information and solutions into the ASIST Knowledge database for Dealers to reference.
The ideal candidate will be located in Saskatoon, Canada OR Racine, WI.
Help Dealer technicians with: Diagnosing and trouble-shooting technical concerns on agricultural equipment; Diagnosis of systems using electronic test equipment and interpretation of fault codes; Adjustments and settings for hydraulic, electrical and application performance; Adjustments and settings for varying crop harvesting, planting or precision applications; Procedures related to equipment repairs and preventive maintenance
Answer technical questions from CNH Industrial dealers or from CNH Industrial Field Service people using personal knowledge, experience and available reference sources
Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships and customers
Document all technical questions and data into a contact management system for: Future reference by other Technical Support Specialists; Creating additional technical troubleshooting documents to allow dealers to search the self-help ASIST database for technical solutions; Delivery to CNH Industrial Quality, Engineering and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of CNH Industrial products; Statistical use, to help identify emerging product issues
Maintain relationships with Engineering, Quality, Technical Training and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial equipment
Develop and conduct online and/or web based training activities for Dealership Technicians and internal customers; support other Technical Training initiatives as necessary
Become "product experts" on assigned products ( the Technical Support Specialist will support more products as their level of technical skills and product understanding increases)
Must be available to work between the hours of 7am and 8pm CST and some Saturdays.
Bachelor's Degree OR Associate's Degree with 3+ years of technical experience with mobile equipment OR a High School Diploma with 5+ of technical experience with mobile equipment
2+ years of mechanical experience, specifically working with mobile equipment
The preferred candidate will have:
Bachelor's Degree preferred in Engineering Technology or related degree
2+ years of customer support experience
Dealership experience (service, parts, or Precision)
Technical experience with Precision Agriculture concepts and technology
Technical experience relating to diagnostics of mobile electrical (12 or 24 volt DC) and hydraulic systems
Technical writing skills
CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here.
CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at firstname.lastname@example.org.
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