CNH Industrial

Technical Support Specialist - Mechanical Equipment

Location US-WI-Racine
ID
2021-17013
Category
Support
Position Type
Full-time

Overview

CNH Industrial is a global leader in industrial goods. We provide farmers with cutting-edge technologies to help them feed a growing world population and we assist in building and rebuilding cities and infrastructures, all with future-proof powertrain solutions. With our Case IH, New Holland Agriculture, Case and New Holland Construction, and FPT Industrial brands, and comprehensive solutions for financing and aftermarket services, we’re driven to meet the needs of our customers.

 

The Technical Support Specialist for Construction Equipment is a team member within the Aftermarket Solutions Technical Support-Construction team.  Team members have three primary roles: Provide expert technical advice to dealership service department technicians as well as to the CNH Industrial Field Service people; Help improve reliability and serviceability of CNH Industrial products; Author and maintain service information and solutions into a knowledge database for Dealers to reference.

Responsibilities

The candidate will:

 

  • Help Dealer technicians with: Diagnosing and trouble-shooting technical concerns on construction equipment; diagnosis of systems using electronic test equipment and interpretation of fault codes; adjustments and settings for hydraulic, electrical and application performance; adjustments and settings for varying usage applications; procedures related to equipment repairs and preventive maintenance
  • Answer technical questions from CNH Industrial dealers or from CNH Industrial Field Service people using personal knowledge, experience, and available reference sources
  • Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships and customers
  • Document all technical questions and data into a contact management system for: future reference by other Technical Support Specialists; creating additional technical troubleshooting documents to allow Dealers to search the self-help ASiST database for technical solutions; delivery to CNH Industrial Quality, Engineering and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of CNH Industrial products; and statistical use, to help identify emerging product issues
  • Maintain relationships with Engineering, Quality, and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial equipment
  • Develop and conduct online and/or web-based training activities for Dealership Technicians and internal customers; support other Technical Training initiatives as necessary
  • Become a “product expert" on assigned products

Qualifications

Qualified candidate will have:

 

  • Associate's Degree and a minimum of three years of equipment troubleshooting experience OR a High School Diploma with a minimum of five years of equipment troubleshooting experience
  • 1+ years of product or customer support experience

EEO

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here

 

CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

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