Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector.
The Connectivity and Digital Support Specialist is a member of the Connectivity and Digital Support Team who will provide expert operational advice to dealership service departments and CNH Internal Personnel to:
This position can be performed 100% remote and located anywhere in the United States OR Canada
Maintain a relationship with Technical Publications and Technical Training employees to provide feedback of current issues that dealerships are experiencing regarding connectivity or digital/off-equipment systems and features
Meet specific performance standards in terms of response time, calls managed, and quality of support
Help improve reliability and serviceability of CNH connected products
Author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference
Associates Degree in Agriculture or Technical field with 2+ years experience in a technical or agriculture capacity
OR High School with 4+ years experience in a technical or agriculture discipline
Basic understanding of Precision Farming/Data Management systems and applications
Familiarity with Dealership business practices relating to product support
Logical problem solving approach with a particular aptitude for electrical/electronic concern resolution
Familiar with methods used to troubleshoot or repair equipment
Prior field service experience
Ability to tolerate peak workloads; to deal with interruptions and; to maintain flexibility in a sometimes high-intensity environment
CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here.
CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at email@example.com.
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