CNH Industrial is a global leader in industrial goods. We provide farmers with cutting-edge technologies to help them feed a growing world population and we assist in building and rebuilding cities and infrastructures, all with future-proof powertrain solutions. With our Case IH, New Holland Agriculture, Case and New Holland Construction, and FPT Industrial brands, and comprehensive solutions for financing and aftermarket services, we’re driven to meet the needs of our customers.
Are you a machine enthusiast, enjoy a fast-paced environment, have a passion for customer service, the drive to deliver timely, knowledgeable solutions with confidence, professionalism and empathy, as well as have the desire to flourish within an organization with development and growth opportunities? If so, CNH Industrial Aftermarket Solutions may have an opportunity for you.
A Parts Technical Level II Agent is a core member of a multi-functional product support team within the Customer Solutions Center; a fast-paced contact center in a demanding environment that offers rich satisfaction. This team member is self-motivating, calm and cool-headed, energetic and focused with an entrepreneurial spirit, and an advocate of our customers and company. The Level II Agent will serve as a primary point of direct support to Parts Technical Level I Agents and the North American CNH Industrial dealer network along with internal sales, marketing, and field personnel for providing technical expertise as it relates to parts.
This position can be performed 100% remote and located anywhere in the continental United States.
**Must supply own Internet connectivity with a minimum of 10Mpbs unless able to work from a CNHi established facility**
CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here.
CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at firstname.lastname@example.org.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.