CNH Industrial

IT Technical Site Manager

Location US-KS-Wichita
Position Type


CNH Industrial is a global leader in industrial goods. We provide farmers with cutting-edge technologies to help them feed a growing world population and we assist in building and rebuilding cities and infrastructures, all with future-proof powertrain solutions. With our Case IH, New Holland Agriculture, Case and New Holland Construction, and FPT Industrial brands, and comprehensive solutions for financing and aftermarket services, we’re driven to meet the needs of our customers.


This position is responsible to manage IT End User Services at Wichita, KS CNH Industrial site. The position will manage the local delivery and support of all IT products and services to users at who use CNH Industrial systems and application services and have responsibility for implementation and management of IT innovations and/or technologies that span the North America region.


  • Working in a cross functional role collaborating with IT Infrastructure, Security teams and other functional IT areas in order to absorb functional business demands, translate to the technical team and deliver in a transparent way.
  • Support IT business application integration and implementation within the sites responsible.
  • Supporting and developing technology/strategies to support customer and IT needs for the region.
  • Managing one or more technology platforms that support all IT customers within the region.
  • Managing processes for the IT team to ensure that all IT products and services meet or exceed committed service level agreements and customer expectations.
  • Aligning with key business leaders to facilitate communications and service delivery between IT and the business community.
  • Supporting the integrated IT environment globally helping in defining global standards.
  • On call 24x7 to address both planned and unplanned IT outages and upgrades - Reasonable expectations for work life balance.


Required Qualifications:

  • Bachelor’s degree in a technical discipline
  • 5+ years of IT experience in a variety of IT Customer Service and Technology Management areas
  • Expertise in one or more of the following ICT technologies or disciplines with demonstrated ability and experience managing at a regional (Preferred) or site level with a significant installation.
    * Microsoft SCCM, Office 365 Tenant Management, Mobile Device Management, Active Directory, VDI, Antivirus
    * Service Desk
    * Telecommunications
    * PC Fleet Management / Asset Management
    * Collaboration & Conference Room systems
    * Executive Support Services
    * Network Management

Preferred Qualifications:

  • Excellent customer service skills and ability to work with all levels of management and manufacturing staff.
  • Strong written and verbal communication skills with technical and non technical colleagues.
  • Leadership and people management.
  • Problem determination and resolution.
  • Flexibility, creativity and innovative vision.
  • Courage to assume risks and responsibilities.
  • Ability to manage in a high pressure environment.


CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here


CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.


If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at


Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.



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