CNH Industrial

Product Support Specialist

Location US
ID
2021-17624
Category
Support
Position Type
Full-time

Overview

CNH Industrial is a global leader in industrial goods. We provide farmers with cutting-edge technologies to help them feed a growing world population and we assist in building and rebuilding cities and infrastructures, all with future-proof powertrain solutions. With our Case IH, New Holland Agriculture, Case and New Holland Construction, and FPT Industrial brands, and comprehensive solutions for financing and aftermarket services, we’re driven to meet the needs of our customers.

 

CNH Industrial has a great opportunity as a Product Support Specialist who is responsible for the technical support of the Advanced Farming System (AFS)/Precision Land Management (PLM) Connect Farm & Steyr S-Fleet web and mobile app. Serve as the liaison between the support teams throughout the world to triage, resolve and advance the issues to the appropriate engineering teams. Undertake all assigned tasks and responsibilities effectively and professionally in accordance with company, team and customer expectations.

 

Responsibilities

  • Collaborate with the L1/L2 support teams throughout the world to triage, resolve and advance the Farm related issues.
  • Represent the voice of the customer to the engineering team for issue resolution.
  • Liaison with external software suppliers to resolve issues related to their solution.
  • Partner with Customer Support Planner to define, develop and release customer support tools to the global customer support teams that support Farm to provide them with the resources they need to address the basic customer needs.
  • Provide the OTKS customer support approval for the product that it meets the agreed upon features.
  • Collaborate with Product Validation to validate end-to-end product prior to release, detailing known issues and workarounds.

Qualifications

  • Bachelor’s Degree in related field
  • 5 years’ experience as a Product/Customer Support Specialist or similar role
  • Experience with Precision Agriculture software
  • Experience with mobile and cloud-based software
  • Self-motivated, team-orientated, and passionate about exceeding customer expectations

 

EEO

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here

 

CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

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