CNH Industrial

Dealer Escalation Support - REMOTE

Location US
ID
2021-17861
Category
Support
Position Type
Full-time

Overview

Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector.

 

CNH Industrial supports the everyday grower, the construction worker, and our dealers to make their days more productive and more efficient.  The decisions we make impact their livelihoods every day – and we love that we are making a difference.  Like our customers, we are resilient and hard working.  If you want to help us make a sustainable impact, we want you to apply.

 

Are you a creative, energetic problem-solver with a flair for embracing challenges and designing custom, tailored solutions for your customer base?  Do you enjoy working remotely?  If so, CNH Industrial Parts & Service may have an opportunity for you!   Our Customer Solution Center is a fast-paced, and demanding environment, which offers rich satisfaction for delivering timely, knowledgeable part solutions to ensure complete customer satisfaction.  

 

The Dealer Escalation Analyst is an empowered and vital direct link between multiple essential stakeholders (including dealers, vendors, field personnel, as well as manufacturing, logistics, and engineering staff) to rapidly resolve part availability needs and orchestrate critical shipments to enhance company image, competitive advantage, customer and dealer satisfaction, equipment uptime, as well as cultivate dealer service capability. 

 

This position can be performed 100% remote and located anywhere in the continental United States.

Must supply own Internet connectivity with a minimum of 10Mpbs unless able to work from a CNHi established facility.

Responsibilities

Negotiate orders, coordinate shipments, and oversee related activities of third-party vendors to ensure part orders flow effectively through systems and processes in accordance with our organization's customer service standards with the goal of reducing customers machine down-time

 

Navigating through multiple software platforms and prioritizing daily responsibilities and job goals

 

Provide problem resolution to the dealer in a clear, precise and empathetic manner

 

Ensure all inquiries and responses meet or exceed standards to maximize dealer satisfaction

 

Understanding traffic transportation rules and regulations such as, carriers, weight constraints and shipping charges

 

Understanding and striving to meet or exceed contact center metrics while providing excellent, consistent, ‘world-class’ customer service

Qualifications

High School diploma and 2+ years of relevant work experience 

Minimum typing skill of 35 wpm

 

EEO

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here

 

CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

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