Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector.
Are you a creative, energetic problem-solver with a flair for embracing challenges and designing custom, tailored solutions for your customer base? Do you enjoy working remotely? If so, CNH Industrial Parts & Service may have an opportunity for you! Our Customer Solution Center is a fast-paced, and demanding environment, which offers rich satisfaction for delivering timely, knowledgeable part solutions to ensure complete customer satisfaction.
The Dealer Escalation Analyst is an empowered and vital direct link between multiple essential stakeholders (including dealers, vendors, field personnel, as well as manufacturing, logistics, and engineering staff) to rapidly resolve part availability needs and orchestrate critical shipments to enhance company image, competitive advantage, customer and dealer satisfaction, equipment uptime, as well as cultivate dealer service capability.
This position can be performed 100% remote and located anywhere in the continental United States.
Must supply own Internet connectivity with a minimum of 10Mpbs unless able to work from a CNHi established facility.
Negotiate orders, coordinate shipments, and oversee related activities of third-party vendors to ensure part orders flow effectively through systems and processes in accordance with our organization's customer service standards with the goal of reducing customers machine down-time
Navigating through multiple software platforms and prioritizing daily responsibilities and job goals
Provide problem resolution to the dealer in a clear, precise and empathetic manner
Ensure all inquiries and responses meet or exceed standards to maximize dealer satisfaction
Understanding traffic transportation rules and regulations such as, carriers, weight constraints and shipping charges
Understanding and striving to meet or exceed contact center metrics while providing excellent, consistent, ‘world-class’ customer service
High School diploma and 2+ years of relevant work experience
Minimum typing skill of 35 wpm
CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here.
CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at firstname.lastname@example.org.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.