CNH Industrial

Technical Training and Support Specialist

Location US-WI-Racine
ID
2021-17970
Category
Training
Position Type
Full-time

Overview

CNH Industrial is a global leader in industrial goods. We provide farmers with cutting-edge technologies to help them feed a growing world population, and we assist in building and rebuilding cities and infrastructures, all with future-proof powertrain solutions. With our Case IH, New Holland Agriculture, Case and New Holland Construction, and FPT Industrial brands, and comprehensive solutions for financing and aftermarket services, we’re driven to meet the needs of our customers.

 

CNH Industrial supports the everyday grower, the construction worker, and our dealers to make their days more productive and more efficient. The decisions we make impact their livelihoods every day – and we love that we are making a difference. Like our customers, we are resilient and hard working. If you want to help us make a sustainable impact, we want you to apply.

 

The Technical Training & Support Specialist will deliver Service Training courses in support of Construction brands for dealer service technicians, field personnel, and internal company personnel. They will work in a team environment to deliver training curriculum on assigned products while maintaining a professional training environment. In addition, they will provide experienced technical advice to dealership service department technicians as well as to the CNH Industrial Field Service people while helping improve reliability and serviceability of CNH Industrial products.

Responsibilities

As the Technical Training & Support Specialist you will:

Become a “Product Professional” on assigned product for both training & support purposes.

Design, Develop, & Deliver Technical Training courses for dealership technicians and CNH Industrial personnel.

Ensure training courses and materials meet department guidelines.

Answer technical questions from dealership & CNH Industrial personnel on assigned products with diagnostic and troubleshooting skills using personal knowledge, experience, and available reference material.

Detail all technical questions and data in the contact management system for assigned products.

Structure answers consistent with objectives while being diligent to the cost of repairs to all parties involved.

Coordinate travel, supporting material, and equipment logistics for assigned training courses.

 

This position is eligible for HYBRID flexible work arrangements!

Qualifications

Requirements:

Associate's Degree and three (3) or more years of mechanical or training experience

 

OR a High School Diploma with seven (7) or more years of mechanical or training experience

One (1) or more years of product or customer support experience

One (1) or more years technical experience relating to diagnostics of mechanical, electrical (12 or 24 volt DC) and/or hydraulic systems in a profession or hobby.

 

Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

 

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