CNH Industrial

Sales Operations Specialist

Location US-PA-New Holland | US-IL-Burr Ridge | US-PA-New Holland
Position Type


FPT Industrial is the Brand of CNH Industrial dedicated to the development, production, sale and assistance of powertrains for On Road, Off Road, Marine and Power Generation applications. We work for businesses serving other businesses, and we are committed to satisfy the requirements of both direct and final Customers. The mission FPT Industrial is to achieve and maintain technological leadership in all industrial powertrain fields, thanks to innovation, product excellence and continuous improvement. Customer satisfaction is our driving force. Guided by the needs of both direct and final Customers, we strive to offer all over the world the best engines, drivelines and after-treatment solutions for any application. By pursuing this mission, we generate a process of sustainable growth – based on respect for the environment and on commitment to the social wellbeing of employees and local communities.


As a Sales Operations Specialist, your role will be to support PWT North America Region’s Sales and Operations. The team is responsible for order processing from receipt of order, purchasing, order management, through delivery of goods, and final invoicing of Customer and all functions of Customer Service which are associated with this process.


Coordination and implementation of the order management process:

  • Order Processing - quoting and receiving order, contract review, timely placement of orders in the systems, customer follow- up on product selection, pricing, or payment terms.
  • Order Management – coordinate activities with sales, production plants, suppliers, facilitating manufacturing lead times, distribution schedules to ensure customer requested delivery dates are met, resolution of order issues. Validate and process PO invoices in the system.
  • Logistics and Warehouse Management – organize inbound and outbound transportation, work with brokers and custom officials, prepare shipping documentation, work with warehouse team on receiving and shipping products to customers, process freight and custom bills, inventory audits.
  • Order Delivery – verify product delivery and invoicing, collect inspection check list, work on zero-hour quality issues, coordinate product returns.

Additional activities may include:

  • Procure parts, consumable, miscellaneous supplies, and safety equipment, as needed.
  • Maintain customer, product/cost/price tables in the systems, create purchasing contracts.
  • Maintain and update Price Books, discount plans and send them to the customers.
  • Prepare data needed in sales budgets, sales reports, and market analysis.
  • Develop and maintain weekly, monthly reports and KPI’s.
  • Partner with the credit team on invoicing discrepancies, credit limits and complete credit/debit requests when required.
  • Creating and maintaining Sales Department policies, procedures, training manuals, and sales-related resource material
  • This position pays $60,000 - $85,000


  • Bachelor’s Degree in Business, Information Management Systems or Supply Chain preferred; In lieu of a degree will accept an Associate’s Degree with additional three years of experience or a high school diploma with additional five years of experience
  • 5 years in Sales Administration and Operations.

The preferred candidate will have:

  • Advanced computer skills in Microsoft Office and SharePoint.
  • A working knowledge of the order to cash modules of SAP, Sales Force, CRM and DMS.
  • Knowledge of purchasing and receiving activities and inventory control operations.
  • Must have excellent customer focus, teamwork, and problem-solving skills.
  • Strong communication, follow-up skills and sense of urgency.
  • Good organizational skills and attention to detail.
  • Ability to manage multiple priorities, remain calm under pressure, and work well across all levels of the organization.
  • Six Sigma and PMP Certificates are plus.


CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here


CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.


If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at


Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.



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