CNH Industrial

Manager Field Service Operations

Location US-ND
ID
2022-20099
Category
Service Operations
Position Type
Full-time

Overview

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

 

As the Manager Field Service Operations you will Ensure customer productivity, uptime, and profitability by managing relationships and working with the Case IH dealer network to provide the vital service levels. Work with Region Service Manager to provide necessary tools to support dealer service capability growth. This role will service dealers in the North Dakota territory. Ideal location is Bismarck, ND.

Responsibilities

  • Evaluates dealer capabilities and develops service action plans in close coordination with Region Service Manager, by comparing dealer current state to dealer standards, while examining future needs based on projected business growth
  • Evaluates dealer service personnel and training needs, and assists in the creation of action plans based on results of investigation, by comparing knowledge, skills and abilities of current personnel to those required for dealer business growth.
  • Analyzes warranty impact on dealer performance and customer satisfaction in territory
  • Resolves product quality or performance issues for customers and dealers within specified timeframe. Escalates to Region Service Manager or other senior Service Representatives, as appropriate, by providing direct and indirect technical problem-solving skills.
  • Assists in providing technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues
  • 60% of Travel within the field.
  • This position pays:  $71,000 - $80,000 (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Qualifications

  • High School Diploma 
  • Minimum 18 months experience working with light or heavy equipment with strong mechanical proficiency
  • Intermediate or Advanced proficiency in Microsoft Office Suite
  • Excellent verbal and written communication skills with problem solving capabilities
  • Knowledge of industry practices (farming or construction)

 

Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

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