CNH Industrial

Customer Insights Specialist

Location US-WI-Racine
ID
2022-20294
Category
Marketing
Position Type
Full-time

Overview

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

 

This position is eligible for HYBRID flexible work arrangements!

As a Customer Insights Specialist, you will own the analysis for a category of customer satisfaction survey data captured across the customer journey, which in turn you will use to define and suggest improvement actions that drive customer satisfaction.

Responsibilities

  • Support quantitative and qualitative research to support customer experience improvement
  • Suggest improvements in survey development, system integrations and data collection methods
  • Key point of contact for all customer satisfaction initiatives within your scope
  • Provide analytical support for customer experience process improvement efforts
  • Perform statistical analysis and visualization techniques to provide data driven insights and actionable recommendations
  • Present findings and recommendations accurately and succinctly with clear takeaways
  • Consult on all research projects regarding the customer to ensure that research plan and design meet business objectives
  • Drive analysis of insights and build action-oriented reporting that drives improvement endeavors
  • Work with the brands and businesses to recommend and develop action plans to increase customer satisfaction
  • Synthesize data to create regional action plans across brands and functions to improve customer experience and NPS.  

  • Statistical analysis providing data driven insights, leading to actionable recommendations to influence customer satisfaction.
  • Present to senior management
  • Work with customer insight platforms such as Qualtrics & Medallia and statistical analysis software (SPSS).
  • Use data visualization platforms (Tableau, Qlik) & data analytic tools (Excel, SQL, Python)
  • Other projects as assigned by the manager
  • This position pays:  $90,000 - $137,000 (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Qualifications

  • Bachelor’s Degree (Quantitative field preferred - Mathematics, Statistics, Economics, etc.) or Associate’s degree with 3+ additional years’ work experience in developing and optimizing customer experience surveys and performing customer analytics
  • 10+ years’ work experience in developing and optimizing customer experience surveys and performing customer analytics

 

Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

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