CNH Industrial

Field Service Manager

Location US-ND | US-SD
ID
2022-20360
Category
Service Operations
Position Type
Full-time

Overview

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

 

The Field Service Manager at CNH Industrial will provide hands-on support to Dealer Service Staff at key dealership locations across We are looking for someone with technical proficiency who is customer-friendly and possesses strong understanding of the industry.

 

The ideal location for this person will be in North or South Dakota.

Responsibilities

Responsibilities:

  • Partner with dealers and region team to drive best practice behaviors related to Service capability
  • Engage dealer principal, service management and all levels of the business team to improve service growth, profitability and absorption through training and promoting service standard methodologies
  • Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
  • Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network
  • Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving outstanding service technician quality to support products sold
  • Provide Dealers with technical assistance and ensure available technical resources are applied (THD, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
  • Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices
  • Assist dealers with warranty and out of warranty concerns
  • Coordinate and supervise financial support dollars for assigned territory
  • Ensure Dealer Product Improvement Programs (PIP’s) are completed
  • Quantify and supervise emerging product concerns on territory and follow up on to ensure proactive resolution to positively affect customer satisfaction
  • Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
  • Support Corporate and Dealer product support events and farm shows

This position is also eligible for a company vehicle.

 

Qualifications

 

Qualifications:

  • Bachelor’s Degree and five (5) years of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
  • Associates' Degree and seven (7) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
  • HS Diploma and ten (10) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience 
  • Must have at least one (1) year experience with hydraulic and electrical diagnostics or troubleshooting
  • Ability to travel about 75%

Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!

 

The salary offered for this position will most likely fall between $71,000 and $88,500 annually. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

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