CNH Industrial

Hay & Forage Service Specialist

Location US | US-TX | US-CA | US-ID
Service Operations
Position Type


CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.


The Hay & Forage Service Specialist role will be focused on commercial hay and forage products such as Large Square Balers, Triple Mowers, and Self-Propelled Forage Harvesters. This individual will provide a high level of technical support to dealers and the brand for identifying, troubleshooting, and resolving issues in the field. 


Candidate would ideally be located in Idaho, California, or Texas


  • Help Dealer technicians with: Diagnosing and trouble-shooting technical concerns on agricultural equipment; Diagnosis of systems using electronic test equipment and interpretation of fault codes; Adjustments and settings for hydraulic, electrical and application performance; Adjustments and settings for varying crop preparation, packaging, and harvesting applications; Procedures related to equipment repairs and preventive maintenance.
  • Answer technical questions from CNH Industrial dealers or from CNH Industrial Field Service people using personal knowledge, experience and available reference sources. Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships and customers.
  • Document all technical questions and data into a contact management system for: Future reference by other Technical Support Specialists; Creating additional technical troubleshooting documents to allow dealers to search the self-help ASIST database for technical solutions; Delivery to CNH Industrial Quality, Engineering and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of CNH Industrial products; Statistical use, to help identify emerging product issues.
  • Develop and conduct online and/or web-based training activities for Dealership Technicians and internal customers; support other Technical Training initiatives as necessary and become "product expert" on assigned products.
  • Assist Dealers and Brand personnel to setup and conduct customer demonstrations in the field with the assigned products.
  • This role is 80% travel and can be long hours during the peak season.


Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!


The salary offered for this position will most likely fall between $60,000 and $87,000 annually. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) Eligible for company vehicle.


  • Bachelor's Degree preferred.
  • Associate's Degree with 3+ years of technical experience with mobile equipment.
  • High School Diploma with 5+ of technical experience with mobile equipment 2+ years of mechanical experience, specifically working with mobile equipment.
  • 3+ years of technical experience relating to diagnostics of mobile electrical (12 or 24 volt DC) and hydraulic systems. Technical writing skills.


US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.


If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at


Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.


Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.


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