CNH Industrial

Asset Recovery Specialist

Location US-WI-Racine | US-PA-New Holland
ID
2024-25883
Category
Financial Services
Position Type
Full-time

Overview

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

 

CNH Industrial Capital provides various loans, leases, insurance, credit cards and other financial products to customers and dealers of CNH Industrial. It manages ~USD 26B in receivables across four regions including North America, South America, EMEA and Asia Pacific.

 

The Asset Recovery Specialist is responsible for the timely resolution of high-risk retail and lease accounts assigned for repossession and negotiating customer settlements for potential redemptions while contributing to the monthly delinquency and customer service goals and objectives of CNH Capital.

 

Position is Hybrid based out of out Racine, WI or New Holland, PA office. 

Responsibilities

  • Oversee an assigned portfolio of high-risk accounts to ensure the timely resolution of repossession and/or prompt redemption with customer utilizing U.S. recovery vendors or Canadian bailiffs
  • Utilize all available tools such as online-payments and structuring payment plans to maximize collection efforts and mitigate losses on account assigned for repossession
  • Evaluate high-risk accounts for litigation based on customer history, collateral values, account activity, and potential collectability
  • Analyze non-performing accounts and collateral values for potential charge-off if repossession is not cost-effective
  • Draft and circulate loss forms for approval on completed repossessions and charge-offs
  • Assist Collections with customer calling campaigns on retail loans, leases, and productivity plus revolving lines of credit to reduce overall delinquency and improve portfolio performance
  • Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner
  • Contribute to team goals and objectives by meeting individualized performance metrics and targets
  • Promote a customer centric culture by delivering a positive customer experience and ensuring the customer retention goals, customer service KPIs and delinquency targets for CNH Capital are a top priority

The annual salary for this role is $57,600- $70,400 (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Qualifications

  • Associates degree (business-related field such as finance, management or business administration preferred)
  • 1+ years of experience in Collections and/or Customer Service
  • Must be able to work a flexible work schedule between the hours of 8am and 7pm with the potential for some weekday overtime and/or Saturdays from 8am to 2pm as business conditions dictate

Preferred

  • Bachelor’s degree in a business-related field
  • Strong problem-solving skills with attention to detail and the ability to multitask in a fast-paced environment
  • Demonstrated ability to discuss and resolve complex issues with customers and dealers
  • Soft Skills that include active listening, empathy, flexibility, conflict resolution, teamwork, collaboration, patience, and dependability
  • Working knowledge and proficiency of CNH systems including but not limited to: Asset Finance, Default Manager and Feith
  • Proficiency with Microsoft Office 365 applications
  • Prior call center experience within the financial services or commercial banking industry

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, disability, and life insurance.  Our industry leading 401k will support you in meeting your retirement objectives.  Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

 

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.

 

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

 

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

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