CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

The IT Technical Site Lead will manage the local delivery and support of all IT products and services to users at CNH Industrial sites whom use CNH Industrial systems and application services and have responsibility for implementation and management of IT innovations and/or technologies that span the NAFTA region.

This position is responsible to manage NAFTA IT End User Services at a CNH Industrial site(s) in the North American region. The position will be located in Cameron, MO.

• Working in a cross functional role collaborating with IT Infrastructure, Security teams and other functional IT areas in order to absorb functional business demands, translate to the technical team and deliver in a transparent way.
• Support IT business application integration and implementation within the sites responsible.
• Supporting and developing technology/strategies to support customer and IT needs for the region.
• Managing one or more technology platforms that support all IT customers within the region.
• Managing processes for the IT team to ensure that all IT products and services meet or exceed committed service level agreements and customer expectations.
• Aligning with key business leaders to facilitate communications and service delivery between IT and the business community.
• Supporting the integrated IT environment globally helping in defining global standards.
• On call 24x7 to address both planned and unplanned IT outages and upgrades - Reasonable expectations for work life balance.

This position pays: $72,000 – $86,400 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

• College Degree: Bachelor’s degree in a technical discipline and 5 or more years of IT experience in a variety of IT Customer Service and Technology Management areas.
• Expertise in one or more of the following IT technologies or disciplines with demonstrated ability and experience managing at a regional (Preferred) or site level with a significant installation.
• Microsoft SCCM, Office 365 Tenant Management, Mobile Device Management, Active Directory, VDI, Antivirus
• Service Desk
• Telecommunications
• PC Fleet Management / Asset Management
• Collaboration & Conference Room systems
• Executive Support Services
• Network Management

Preferred Qualifications

• Excellent customer service skills and ability to work with all levels of management and manufacturing staff.
• Strong written and verbal communication skills with technical and non-technical colleagues.
• Leadership and people management.
• Problem determination and resolution.
• Excellent communication and ability to negotiate.
• Flexibility, creativity, and innovative vision.
• Courage to assume risks and responsibilities.
• Ability to manage in a high-pressure environment.
• Multicultural awareness.
  
  

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, disability, and life insurance.  Our industry leading 401k will support you in meeting your retirement objectives.  Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.